Frequently Asked Questions

Where is your store located?

We are based in Calgary, AB but we do not have a physical store. We mainly decorate and style parties at client’s location. If required, we offer consultation and review decor samples at a selected location.

 

What is the process to place an order?

1. Provide us with details (Date, Venue, Number of guests, Budget, etc) of your party by submitting an online request or email directly to info@mypartygenie.com

2. We will provide an estimate within 48 hours. (please expect some delay during weekend)

3. Once estimate is confirmed, 50% payment (retainer fee) is required to confirm reservation. We accept credit card, cash and interac payment.

4. Final payment is due one month before event date.

 

Do you sell party accessories?

We do not sell individual party accessories. However, we do provide bulk order for certain accessories. Please contact us for details.

 

Can i pickup decors or balloons.

Yes, Pickup is available in Calgary, AB. Once order is confirmed, we will provide pickup location. 

 

Is Delivery, Setup and Tear Down services available?

Yes. We offer for additional fees, please contact us for details. Orders will be delivered on ground level / loading dock. Additional fees will be incurred if deliveries are taken up or down stairs, elevators or more than minimal distance.

  • $50 Regular Delivery/Pickup Charge (All Day Window: 9am – 5pm)
  • $100 Specific 2 hours delivery window
  • $200 Rush (less than 4 hour window same day)
  • Out of time – Pls inquire for rates.